Privacy Policy

Your privacy matters to us. This policy explains how klyvaxenthyola collects, uses, and protects your personal information when you use our financial platform and services.

Last Updated: January 15, 2025 | Effective Date: January 1, 2025

Information We Collect

klyvaxenthyola collects various types of information to provide you with comprehensive financial tools and services. We're transparent about what we collect and why we need it.

Personal Information

Name, email address, phone number, date of birth, and government-issued identification numbers required for account verification and compliance with Australian financial regulations.

Financial Information

Bank account details, transaction history, income information, and financial goals to provide personalized financial management tools and recommendations.

Usage Data

Information about how you interact with our platform, including pages visited, features used, time spent, and device information for service improvement.

Communication Data

Records of your communications with our support team, feedback, and any information you provide through our contact forms or surveys.

Automatic Information Collection

We automatically collect certain information when you use our platform, including IP addresses, browser type, operating system, and cookies. This helps us understand how you use our services and improve your experience.

Device identifiers and technical specifications
Location data (with your permission)
Session recordings for security and fraud prevention
Performance metrics and error reports

How We Use Your Information

We use your information to provide, maintain, and improve our financial services. Here's how we put your data to work for you:

Service Provision

Processing transactions, managing your account, providing financial insights, and delivering the core features of our platform.

Personalization

Tailoring recommendations, customizing your dashboard, and providing relevant financial advice based on your usage patterns and goals.

Security & Compliance

Preventing fraud, monitoring for suspicious activity, and ensuring compliance with Australian financial regulations and anti-money laundering laws.

Communication

Sending important account notifications, security alerts, service updates, and responding to your inquiries and support requests.

Important: We never sell your personal information to third parties. Your financial data is used solely to provide our services and comply with legal requirements.

Information Sharing and Disclosure

We share your information only when necessary to provide our services, comply with legal requirements, or protect our users. Here are the circumstances under which we may share your data:

Service Providers

We work with trusted third-party service providers who help us deliver our services. These partners are bound by strict confidentiality agreements and can only use your information as directed by us.

Payment processors for transaction handling
Cloud storage providers for secure data hosting
Analytics services for platform improvement
Customer support platforms for service delivery

Legal Requirements

We may disclose your information when required by law, including compliance with court orders, regulatory requirements, or government requests. This includes sharing information with:

Australian Transaction Reports and Analysis Centre (AUSTRAC)
Australian Securities and Investments Commission (ASIC)
Law enforcement agencies when legally required
Tax authorities for reporting obligations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used format within 30 days.

Correct Your Information

If you believe any information we hold about you is incorrect or incomplete, you can request corrections at any time through your account settings.

Delete Your Data

You can request deletion of your personal information, subject to legal retention requirements for financial records and regulatory compliance.

Restrict Processing

You can request that we limit how we process your information, particularly for marketing purposes or data analysis activities.

Data Portability

You can request your data in a portable format to transfer to another service provider, where technically feasible.

Opt-Out Rights

You can opt out of marketing communications and certain data processing activities while still maintaining your account.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We'll verify your identity and process your request within the required timeframe. For complex requests, we may need up to 60 days to complete the process.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information. Your data security is our top priority, and we use industry-leading practices to safeguard your information.

Technical Safeguards

End-to-end encryption for all data transmissions
AES-256 encryption for data at rest
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure hosting infrastructure with 24/7 monitoring

Operational Security

Limited access to personal data on a need-to-know basis
Regular employee training on data protection practices
Incident response procedures for security breaches
Regular backups and disaster recovery planning
Compliance with Australian privacy and security standards

Security Breach Notification: In the unlikely event of a data breach that poses a risk to your privacy, we will notify you within 72 hours and provide clear information about what happened and what steps we're taking to address it.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

Account Information: Retained for the duration of your account plus 7 years as required by Australian financial regulations
Transaction Records: Retained for 7 years from the date of transaction for compliance purposes
Communication Records: Retained for 3 years for service improvement and dispute resolution
Usage Data: Retained for 2 years for analytics and platform improvement
Marketing Data: Retained until you opt out or for 3 years from last interaction

Deletion Process

When data reaches the end of its retention period, we securely delete it using industry-standard methods. You can also request deletion of your data, subject to legal retention requirements. Our deletion process includes:

Secure deletion from active systems within 30 days
Removal from backup systems within 90 days
Physical destruction of storage media when decommissioned
Verification of complete data removal

International Data Transfers

While klyvaxenthyola primarily operates within Australia, we may transfer your data internationally to trusted service providers who help us deliver our services. We ensure appropriate safeguards are in place for any international transfers.

Transfer Safeguards

Transfers only to countries with adequate privacy protection
Standard contractual clauses with international service providers
Regular audits of international partners' security practices
Encryption of all data during international transmission

Current International Partners

We currently work with service providers in the United States and European Union for cloud hosting and analytics services. All these partners are bound by strict data protection agreements and comply with international privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and provide personalized features.

Types of Cookies We Use

Essential Cookies: Required for basic platform functionality and security
Performance Cookies: Help us understand how you use our platform to improve performance
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into user behavior and platform usage

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect the functionality of our platform. You can also opt out of analytics cookies while maintaining essential functionality.

Children's Privacy

klyvaxenthyola's services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information.

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will investigate and take appropriate action to remove the information and prevent further collection.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through email or prominent notice on our platform.

Notification Process

Email notification for significant changes
Platform banner for 30 days after updates
Updated effective date at the top of this policy
Option to review changes before they take effect

Continued Use: By continuing to use our services after policy changes take effect, you agree to the updated privacy policy. If you disagree with changes, you may close your account.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us: Email: privacy@klyvaxenthyola.com Phone: +61 427 700 609 Address: Privacy Officer, klyvaxenthyola, Petrie Terrace, Brisbane City QLD 4000, Australia Response Time: We aim to respond to all privacy inquiries within 2 business days